Feedback
UTS Library regularly seeks feedback from clients throughout the year through a number of mechanisms including:
- UTS Student Experience Survey (SES)
- UTS Students Satisfaction Survey (SSS)
- UTS Library InSync benchmarking survey
- Project based focus groups
In 2022, findings were used to:
- create new informal sitting spaces such as the lounge area (UTS Library, level 7)
- supply extra tables with power points in informal learning spaces (UTS Central)
- improve the room bookings system on the Library website.
In 2023, findings were used to:
- improve study spaces in UTS Central with an additional 200+ seats
Submit a complaint
Our client services charter lays out our commitment to providing high quality services, collections and facilities to meet the needs of the UTS community.
Complaints can be raised directly with the Library Complaints team by emailing library.complaints [at] uts.edu.au. We endeavour to provide a response within 2 working days and have it resolved as soon as possible.
